Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G pl... read more

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Vodafone Idea - AGM - Digital Acquisition Assistance (10-15 yrs)

10-15 years

Mumbai, Delhi NCR, Gujarat

Vodafone Idea - AGM - Digital Acquisition Assistance (10-15 yrs)

Vodafone Idea

posted 2d ago

Job Role Insights

6 Days Working·Flexible timing·Day Shift

Key skills for the job

Job Description

AGM - Digital Acquisition Assistance


Description:-


Role : Digital Acquisition Assisted Orders SME

Job Level/ Designation : M2

Function / Department : Digital Acquisition/Digital

Location : Mumbai/Delhi/Gujarat

Job Purpose :

- Digital Acquisition [referred as NEO]Assisted order SME help convert digital leads into orders

- Neo process runs an assisted contact centre, the said SME will mansge the same

- Manage day to day operations of contact centre

- Setup processes, agent training, capacity management of contact center

- Become a voice of customer and feedback customer VOC into rest of digital acquisition process in order to further improve online journeys

- SME will be part of digital acquisition squad which will have team members managing online journey, orders, deliveries and activation - so effective collaboration is expected driving cross functional

- Design thinking, host empathy, a familiarity with digital & basic sales / logistics - operations, is needed for effective functioning

- Working on increasing the conversion of paid campaigns (e.g Facebook, Google, etc) and other campaigns like IVR, Whatsapp, Chatbot, etc

- Ensuring training of manpower from time to time based on process/product/campaign to improve performance

Key Result Areas/Accountabilities :

- Improving Lead to order (L2O) across various sources- Organic as well as paid is the main KRA

- Driving Call Centre performance (L2O) and order quality

- Improving the delivery & activation performance of logistics partners

- Agent productivity in order KPIs: Post Paid Sales via digital lead generation, Cost per lead, order, activation, digital journey digital KPis - such conversions(traffic to order), bounce rate, time on page etc

Core Competencies, Knowledge, Experience :

- Strong knowledge and understanding on digital lead funnel management , Ability to manage large teams and setup processes

- Servant leader mind-set

- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

- Good communication, MIS and MS-excel skills

- Integrity and process oriented individual

- Ability to work effectively with and lead cross functional teams

Must have technical / professional qualifications :

- MBA (optional)

- Minimum of 6 to 8yrs relevant experience essential in Online/Digital organization with ecomm / sevice delivery background

- Understanding concept of Agile ways of working

Years of Experience : Min. 10 years experience

Industries to look from FMCG, BFSI, Telco,

Ideal Organizations to look from Large digital banks, ecomm companies, telco ,

Direct reports : None

Job Type - Salaried Employee


For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.


Functional Areas: Other

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What people at Vodafone Idea are saying

Assistant salary at Vodafone Idea

reported by 8 employees with 3-8 years experience
₹ 4.6 L (avg)
₹ 2.1L ₹ 10L
53% more than the average Assistant Salary in India
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What Vodafone Idea employees are saying about work life

based on 11.7k employees
59%
56%
55%
97%
Flexible timing
Monday to Saturday
Within city
Day Shift
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Vodafone Idea Benefits

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