Customer Service Executive

Customer Service Executive Interview Questions

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  • Q1. About my work experience I have started my career sai Vidya academy as a receptionist I have done work there for 16 months. and also I have experience in BPO industrious.after that I joined teleparformance company I worked there in customer service I was take inbounds calls and solved the queries to the customer and all I have done work there for 12 months. and recently I joined epicenter company I work here in upstox and I'm verify the documents provided by the customer.

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  • Q2. my strength is when im doing my work that time don't want any disturbance. i'm very punctual to my work. i'm very dedicated person and I do my work on full dedicationand I am diligent, I take great çare in doing things right till the end. Weakness: my weakness is when i'm doing my work that time i forgot my all break time most of time its happens.

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  • Q3. Well, As I understand you are looking for someone, who is good for the this job, so it is big opportunity for me if I selected for this job as a experience I will provide my best qualities for your client. and I will try my best to complete my work on time.

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  • Q4. Interviewer gives a one current situation regarding the customer handling example, then ask how to handle this situation? For eg. If I booked a order on zomato and my order is delay as per delivery time, so how to handle irate customer at that moment??

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  • Q5. I were asked some customer queries related to there purchase such as damaged product received and. incorrect billing and facing technical issue in music system in his car and that types of other questions related to some other issues.

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Interview Questions

  • Q1. Hi. So I attended this interview through a consultancy. The first round is a AMCAT round in which you record a video of yourself answering to the computer questions. Computer asks you 5questions on which you have to speak atleast for 40seconds. Questions like share your experience dealing with angry Peron or share your experiences sharing your problem to a teacher or a relative etc. The computer asks you a question and gives 10second for u to prepare yourself. This round is mainly to check on your communication skills and your grammar.

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  • Q2. Second round was HR round where the HR asks you to introduce yourself and asks if your ok with the shift timings with or without transport basically all general questions. Then he ask u to speak on any topic for an minute like I was asked abt my college days. This round is again to check on your communication skills. Also the HR tells you to write or type an essay and send them. I got a topic like 5most famous biryani spots in Bangalore. Here they check your grammar and spelling and vocabulary etc.

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  • Q3. The next round is to check your typing speed. As mine is a non voice job it requires me to be good in my typing speed and my grammar write up part.

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  • Q4. Next is ops round final round. They asked me download an app and ask me technical questions on a video chat with the HR.

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  • Q5. If a contractual basis job, wht want to work contractual instead of someone permanent?

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+37 interview questions

Interview Questions

  • Q1. Quaries regarding the issues of customer suppose customer had ordered 2 or 3 items but in parcel there is only one item delivered so I was there to resolve that problem of customer and give them 100 percent chance to remain sticked to the company....

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  • Q2. Tell me about your self,what is bpo,what is data entry opetator,what is difference between inigrity and validation ,what is deo, how much a data entry operator earns

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  • Q3. I believe I am skilled at communication skills.I think by putting significant efforts.I shall surely learn.i am very hard working and i am a quick learner.

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  • Q4. Mock Calls, to make sure you have a capacity to assure and empathise the customer. To speak on a specific topic for 2-3 minute to check language fluency

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  • Q5. What if there is no internet.......is there any back up for these type of companies who are completely dependent on this internet completely

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+38 interview questions

Interview Questions

  • Q1. There were four rounds.first two were basic third was computer based have to be fast in typing and little English vocabulary would do good.The interview is not as tough but for people who are really looking to join Amazon CSA role you can crack it with little knowledge in English vocabulary and confidence

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  • Q2. There were total of 8 rounds.Yes, you read it right! Every round checks your communication skills and English as well as grammar. First 7 rounds are online or over phone. The eighth round is hr interview which is again testing your communication skills.

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  • Q3. I had a virtual interview for Amazon.It was pretty hectic full of excitement. One has to go throughly to the versant english test and then only they can get through this interview

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  • Q4. In first round there were apptitude test which was best on English language. There were 30 questions and time was 25 minutes.

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  • Q5. Its a module test which includes your grammar knowledge, listening skills and communication skills.

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+40 interview questions

Interview Questions

  • Q1. I believe in complete learning m slow but it is my first experience so I enjoy what I do whether I learn a line or a summary of things at my work place corrections adjustments are must if you want a growth life + survival without fail also plays an vital role so do it your best and always try to learn & achive besides knowing the arrogance that u know everything n under perform ( no offense to anyone ) sharing my experience simple!!!

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  • Q2. Targets are not there in some of the fields where pl go for inbound process or any other department where a target based option/ team is not their but still we get always a de motivation from our team mates; fellow members that u need to improve so don't feel low & always try to improve as many times you can simple and perform

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  • Q3. If we work work automatically company will give growth opportunity it wil always takes time as it's a company not a mathematic equations where u perform n enjoy the reward there are millions trillions of people who try hard work hard so wait n always learn from past mistakes and self improvement is a must!!!

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  • Q4. Always give your best by making yourself calm by helping your subordinates who are freshers & who don't know anything thier job n expectations are comparatively high when we ask for help and some higher authorities people will disgrace you by de- motivating you but don't give up....

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  • Q5. I told my intro in just 7 simple steps which includes my studies; where I belong to ( any traveling issues like something without transport services & etc...address) and why I need this opportunity & how it will work for me in my career growth & why I should get this chance...

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+7 interview questions

Interview Questions

  • Q1. The first thing you have to keep in mind is that if you're going for interview in this company, it's gonna take the whole day as the queue is very much high. You have to wait for hours for your turn. Now, if you get selected in the first round, you may have to wait for 3-4 hours for the next round of interview and same for the next round (if required).

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  • Q2. They check your presence of mind, Like they ask me. That suppose if you're a employer and you opened a new firm so what kind of steps would you take to improve your customer service.

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  • Q3. I am looking for the job I have 5years experience in bpo sector my last company was ienergizer I worked in makemytrip more then 3.5 years

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  • Q4. If you have any work experience, they may ask, "Why did you leave your last job or What was your roles and responsibilities?

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  • Q5. 5.What are your future goal? Where do you see yourself 5 years from now?

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+24 interview questions

Interview Questions

  • Q1. The interview was just to check how frequent i am on answering things that has never been asked. As in Customer Service, its all depends on your conversational skills and situation handling capability. The interview was good and I cleared it by just answering the random questions😅

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  • Q2. Tell them about yourself, which includes name, where you were born and brought up, about your school or college education, and if you have experience, tell them about your past job experience, or else, just say your'e a fresher

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  • Q3. The questions asked to me were about myself, my carreer goals, my city and its environment.

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  • Q4. In customer service company offer support to customer to fulfill his requests and quarries

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  • Q5. If you will get a call and customer is very frustrated and then how will you handle..?

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+27 interview questions

Interview Questions

  • Q1. Handling payments and expenses by receiving, processing, verifying, and reconciling invoices.  Reconciles processed work by verifying entries and comparing system reports to balances.  Take Complains of customer regarding temporary-permanently disconnection, Reconnection, Alteration and give information regarding it.  Make MIS report, monthly bills of material used for O&M dept & office.  Does work of SAP software work to debit amount of respective complains.  SAP ECC& CRM work to make order and notification of work and mailing to responsible department.  Guiding customers regarding Emergency complains of gas line damage, Leakage coming through CCC office and telephonic Conversation of customers.  Resolution of customer queries/complaints.  Coordination with Corporate Finance & Accounts Team.  Providing Admin support wherever required.  Accepting bills through Non-Cash transactions & Cash transaction,  Key Register updating.  Forwarding complains of Customer to responsible Departments and takes follow up regarding the status.  Make & Review Branch reports like End of day (EOD) cash position report, Card &Cheque Report.  To be the first point contact with the customer in the branch, provide customer service and company product information.  Responsible for registering new connection for PNG gas.  Doing campaign and marketing of PNG connection in field to meet sale targets.

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Interview Questions

  • Q1. Q2 They will give you one page and one topic then you have to write on that topic arount 150 Words to check your typing skills. Q3 Then you have to do typing test the minimum typing speed should be 30 WPM. (They will do the typing for twice for better accuracy ) . Q4 At last there is a voice interview with zomato client on skype etc . If you pass that interview then after you join the company training. Q5 They provide 7 days training and will take a mock test . After passing the mock test you are joined to the zomato as CSA.

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  • Q2. There are many questions which has been asked from me while giving interview in zomato as customer care executive. Some of them are :- Q1 This question will asked by any organization which is tell me about yourself ? Please learn from youtube etc how to introduce yourself to an interviewer .

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  • Q3. How exactly will you go about managing a frustrated/angry/stubborn customer?

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  • Q4. Do you know a good amount about ordering food and stuff online?

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  • Q5. How good are you at learning and coming up with new solutions?

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+10 interview questions

Interview Questions

  • Q1. The company HR asked Me about My employment with TBSS going way back in 2012 which I did not understand what they had to do with. The company is pathetic and the employees behave like college students and try to rag the new joiners. The managers and team leaders are childish and support the old employees. The job is like outdated government hiring. I would rate minus in terms of employment.

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  • Q2. This company all about voice Process just they will looking to your communication skill so they will be asking self intro & about your own place info

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  • Q3. About my previous experience and other basic questions like how will i handle a tense situation with a customer.

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  • Q4. About yourself, about your experience, continously speak on random topic given by hr, 3 rounds conducted

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  • Q5. My self... And what is the company about ... And a topic whichever I want to say

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