ICICI Bank

4.0

based on 26.7k Reviews

i

ICICI Bank is a leading private sector bank in India. The Bank’s consolidated total assets stood at Rs. 14.76 trillion at September 30, 2020. ICICI Bank currently has a network of 5,288 branches and 13,87... read more

Is this your company?
Claim Account
Filter reviews by

ICICI Bank Customer Service Manager Reviews

based on 339 reviews
i

Overall Rating

4.0

Category Ratings

4.2

Job Security

4.1

Skill development

3.9

Company culture

3.6

Salary & Benefits

3.6

Career growth

3.5

Work Satisfaction

3.4

Work-Life balance

Top Mentions in ICICI Bank Reviews

339 reviews found

Sort by: Popular
posted on 04 Feb 2022 Report

Customer Service Manager for 1.4 years in Bangalore

Gaurav Mani

Gaurav Mani · Customer service Manager Trade finance transaction banking Department · Worked from Sept 2020 to present · ICICI Bank

4.0

Overall Rating

4.0

Category Ratings

2.0

Work-Life Balance

5.0

Skill Development

2.0

Salary & Benefits

5.0

Job Security

4.0

Company Culture

5.0

Career Growth

4.0

Work Satisfaction

Likes

HR policy is very best also learning is very easy here. Internal guidelines are self explanatory. Digitisation is at every possible level hence human efforts gets reduced.

Dislikes

Work life balance is little disturbed. Also hikes are very less as compared to other organisations.

Work Details

Work life is busy sometimes anxious.

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Anonymous
posted on 31 Dec 2021 Report

Customer Service Manager for 3.1 years in Hyderabad/Secunderabad

Anonymous

Anonymous · Escalation prevention unit Department · Former Employee · ICICI Bank

1.0

Overall Rating

1.0

Category Ratings

1.0

Work-Life Balance

1.0

Skill Development

1.0

Salary & Benefits

4.0

Job Security

1.0

Company Culture

1.0

Career Growth

1.0

Work Satisfaction

Likes

There is no work satisfaction, they don't want employee they want slaves to work under reporting manager .

Dislikes

Working hours is too much no logout time they want you to work till target reach. Whether it's 11:30 pm also after completing working hours.

Work Details

There is no work life balance.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Anonymous
posted on 21 Feb 2022 Report

Customer Service Manager in New Delhi

Anonymous

Anonymous · Customer Service Operations Department · ICICI Bank

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

5.0

Salary & Benefits

5.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

Likes

Get to learn a lot from your seniors and time to time to learn new things

Dislikes

Ok

Work Details

Good

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Anonymous

ICICI Bank Customer Service Manager Reviews based on locations

3.9
Mumbai

 (26)

4.6
Chennai

 (13)

4.7
New Delhi

 (11)

3.8
Kolkata

 (10)

posted on 27 Feb 2022 Report

Customer Service Manager in Dumka

Anonymous

Anonymous · Retail Branch Banking Department · ICICI Bank

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

5.0

Salary & Benefits

5.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

Likes

Work culture is good and company policy is good.

Work Details

Work days: Monday to Saturday (Strict Timings)

Anonymous
posted on 24 Oct 2021 Report

Customer Service Manager in Shamgarh

Anonymous

Anonymous · Branch Banking Department · ICICI Bank

4.0

Overall Rating

4.0

Category Ratings

1.0

Work-Life Balance

3.0

Skill Development

4.0

Salary & Benefits

4.0

Job Security

5.0

Company Culture

4.0

Career Growth

2.0

Work Satisfaction

Likes

Good Organizations lots of learning for himself growth,

Dislikes

Employee can't give time to family very hactic schedule, not a full staff in branch.

Work Details

Working culture not up to mark

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Anonymous
You are reading trusted reviews. Keep reading to find out more about ICICI Bank.
posted on 11 Jan 2022 Report

Customer Service Manager in Jehanabad

Anonymous

Anonymous · Sales & Marketing Department · ICICI Bank

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

5.0

Salary & Benefits

5.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

Likes

Working cultur

Dislikes

Senior behaviour

Work Details

This is good organisation for working in ICICI bank

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Anonymous
posted on 09 Jan 2022 Report

Customer Service Manager in Bareilly

astha giri

astha giri · Retail Branch Banking Department · Former Employee · ICICI Bank

5.0

Overall Rating

5.0

Category Ratings

1.0

Work-Life Balance

5.0

Skill Development

3.0

Salary & Benefits

5.0

Job Security

3.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

Likes

job security

Dislikes

long working hours

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Anonymous
posted on 22 Jan 2022 Report

Customer Service Manager in Mumbai

Anonymous

Anonymous · Bank Department · ICICI Bank

5.0

Overall Rating

5.0

Category Ratings

5.0

Work-Life Balance

5.0

Skill Development

4.0

Salary & Benefits

1.0

Job Security

5.0

Company Culture

5.0

Career Growth

5.0

Work Satisfaction

Likes

It's a largest bank of india make a best cariere

Dislikes

Make a best carriers

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Anonymous
posted on 21 Nov 2021 Report

Customer Service Manager for 2.5 years in Goa

Anonymous

Anonymous · Customer Service Department · Current Employee · ICICI Bank

1.0

Overall Rating

1.0

Category Ratings

1.0

Work-Life Balance

1.0

Skill Development

1.0

Salary & Benefits

1.0

Job Security

1.0

Company Culture

1.0

Career Growth

1.0

Work Satisfaction

Likes

18 Hrs Job

Dislikes

Salary

Work Details

Nm

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Anonymous
posted on 24 Dec 2021 Report

Customer Service Manager in Lucknow

Anonymous

Anonymous · Branch Banking Department · ICICI Bank

1.0

Overall Rating

1.0

Category Ratings

1.0

Work-Life Balance

2.0

Skill Development

1.0

Salary & Benefits

1.0

Job Security

3.0

Company Culture

1.0

Career Growth

1.0

Work Satisfaction

Likes

Will never recommend

Work Details

Never satisfied

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Anonymous

Subsidiaries of ICICI Bank

ICICI Prudential Life Insurance

Insurance

4.1
3.7k Reviews
ICICI Securities

Financial Services

3.6
944 Reviews
Acquisition Bharti AXA Life Insurance

Insurance

3.9
929 Reviews
See all subsidiaries

Gender Based Ratings at ICICI Bank

based on 37 Customer Service Manager verified reviews

3.8Rated by 14 Women

Rated 4.6 for Job Security and 4.0 for Company Culture

women

4.4Rated by 23 Men

Rated 4.8 for Job Security and 4.3 for Skill Development

men

ICICI Bank Working Days

based on 339 Customer Service Manager reviews
Monday to Saturday
36%
Monday to Friday
28%
Alternate Saturday off
28%
Rotational Shift
5%
Other
3%

ICICI Bank Work Timings

based on 339 Customer Service Manager reviews
Flexible timing
Strict (9am - 8pm)
Strict (8:30am - 8pm)
49%
30%
8%
13% employees reported other strict timings

ICICI Bank Shift Timings

based on 339 Customer Service Manager reviews
Day shift
100%

Business Travel at ICICI Bank

based on 339 Customer Service Manager reviews
Within city
55%
No travel
34%
Within country
9%
International travel
2%
ICICI Bank Customer Service Manager Salary
based on 833 salaries
₹ 3.5 L
₹ 2.3L ₹ 5L
15% less than the average Customer Service Manager Salary in India
View more details
Job Training
(71)
Health Insurance
(69)
Soft Skill Training
(46)
Child care
(25)
+8 more benefits
Q1.
Tell me about yourself?
Q2.
Tell me about your current job and responsibilities?
Q3.
Tell me something you haven't mentioned in your resume?
+1 more questions
hiring

We know a thing or two about what a best place to work should be. Come join us

View all openings

Similar Company Reviews

Axis Bank Reviews
3.8
14.7k Reviews
HSBC Reviews
4.1
4.3k Reviews
Canara Bank Reviews
3.7
1.2k Reviews
View all