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BPO / Call Centre Companies in India

351 unique companies found

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#6 Best Mega Company - 2021

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Public

Mumbai,Maharashtra + 217 more

54 years old

1 Lakh+ employees (India)

We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. We function as a full stakeholder to business, offering a consulting-led approach with an integrated portfolio of technology led solutions that encompass the entire Enterprise value chain. Our Customer-centric Engagement Model defines how we do engage with you, offering specialized services and solutions that meet the distinct needs of your business. We build bespoke teams around your domain and technology requirements drawn from our talent pool of over 488,649 global professionals including 36.5% women from 154 nationalities. Our domain expertise has been built upon decades of experience working across industries and this knowledge underpins our suite of solutions. Our organization structure is domain led and empowered to help provide Customers a single window to industry specific solutions. Agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our Customers. This is coupled with a unique Global Network Delivery Model™ (GNDM™), spanning 40 global locations, that is today recognized as the benchmark of excellence in technology deployment. We have made significant investments in Digital platforms and products spanning Technology Products, Horizontal Platforms and Products, Vertical Platforms and Products.

IBMers believe in progress—that the application of intelligence, reason and science can improve business, society and the human condition IBM has developed a thoughtful, comprehensive approach to corporate citizenship that we believe aligns with IBM’s values and maximised the impact we can make as a global enterprise. We focus on specific societal issues, including the environment, community economic development, education and skills, public health, literacy, language and culture. The mission of India CSR is to foster life-long learning opportunities across India through streamlined initiatives that cut pathways across education [access], skills/employability [inclusion], and employment [equity and quality]. IBM’s greatest asset is the IBMer. We believe our strength lies in the diversity of our employees. IBM encourages creative pursuits and passions outside of work, because when IBMers can explore their curiosity, it gives all of us a new outlook on the world and its possibilities for emerging tech. Together, IBM can drive progress through meaningful innovation and action. The new generation of hybrid cloud enables you to build once, deploy anywhere and manage it all from a single pane of glass. So your business can adapt and transform like never before.

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#4 Best Mega Company - 2021

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Public

Fremont,California + 56 more

39 years old

10k-50k employees (India)

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights.

Private

Paris + 94 more

44 years old

50k-1 Lakh employees (India)

Teleperformance is the agile business services partner that companies need in this digital world. For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.

Public

Bangalore/Bengaluru,Karnataka + 69 more

22 years old

10k-50k employees (India)

A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a “globally local” approach, with over 46,698 employees across 52 delivery centers in seven countries, making a difference to some of the world’s leading brands across nine key verticals. For the year ended March 31, 2021, HGS had revenues of Rs. 55,889 million (US$ 753.9 million). Visit https://hgs.cx to learn how HGS transforms customer experiences and builds business for the future.

Mumbai,Maharashtra + 46 more

5 years old

1k-5k employees (India)

For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers. We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters. It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously. Every one of our centers has a program dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism. While we know paying it forward feels great, it also just makes good business sense. We’ve seen first hand what third party studies reinforce all the time — that engaged employees who have a sense of belonging, also have less absenteeism, lower turnover and are more profitable. In addition to taking care of the communities our sites are in, STARTEK prides itself in taking care of one another during times of hardship as well. In 2014, STARTEK launched WIN (Warriors In Need), a foundation intended to provide basic necessities and temporary relief to any STARTEK employee as result of disaster or extraordinary life events. The program was conceived by employees, for employees, and is primarily funded by STARTEK employee contributions to help one another in times of great need. The program is in its infancy, but has already proven to be an essential resource for facing a critical crisis.

Private

Mumbai,Maharashtra + 55 more

22 years old

10k-50k employees (India)

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Private

New York,New York + 28 more

23 years old

10k-50k employees (India)

At EXL, we’re experts in more than analytics, operations management, and technology. We’re experts in you, and your industry. This gives us the context to look deeper to identify and capitalize on opportunities to outperform. We call it Digital Intelligence: the all-important combination of digital and domain knowledge, human and technology, coming together to create breakthrough results. Digital Intelligence is why companies in the world’s most complex industries—from insurance to healthcare to transportation—bring us their toughest challenges, their seemingly impossible goals. Headquartered in New York, EXL has more than 30,000+ professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa. We work as one committed team, with one overarching goal: to give our clients the power to transform—to move from playing catch-up to leading the pack. Because we’re not content to help our clients adapt to change. We embolden them to lead the change.

Public

Mumbai,Maharashtra + 41 more

21 years old

5k-10k employees (India)

Firstsource Solutions Limited is a leading provider of customised Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to re-imagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer life-cycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Private

Noida,Uttar Pradesh + 14 more

22 years old

10k-50k employees (Global)

iEnergizer is a leading Business Process Outsourcing provider (“BPO”) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client’s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal. We don’t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients'​ operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds—the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

Private

Florham Park,New Jersey + 16 more

5 years old

5k-10k employees (India)

Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology, and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs, and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. Conduent’s differentiated services and solutions improve experiences for millions of people every day, including three out of every four U.S. insured patients, 10 million employees who use its HR Services, and nearly 18 million benefits recipients. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in savings from medical bill review of workers compensation claims, up to 40% efficiency increase in HR operations, up to 27% reduction in government benefits costs, up to 40% improvement in finance, accounting and procurement expense, and improved customer service interaction times by up to 20% with higher end-user satisfaction.

Private

Culver City,California + 9 more

17 years old

1k-5k employees (India)

GeBBS Healthcare Solutions is a leading national provider of revenue cycle management (RCM) and health information management (HIM) solutions. Our in-depth healthcare industry expertise enables us to provide end-to-end solutions to successfully resolve our clients’ billing challenges, while embracing their overall business operations. GeBBS delivers a world-class infrastructure of highly skilled professionals, robust processes, and proprietary workflow engines. This makes us an ideal partner for our clients. When you need a medical coding company, we are the best choice.We provide strategic outsourcing solutions to medical billing companies and healthcare providers. By leveraging our people, processes and technology, we enable clients to reduce operating and capital costs, recover revenue, improve patient satisfaction, and increase productivity. With a current staff of over 8,000+ professionals, GeBBS is an eleven-time Inc. 5000 honoree as one of the nation’s fastest growing companies.

Private

Chicago,Illinois + 7 more

158 years old

1-10 employees (India)

R.R. Donnelley is an American Fortune 500 integrated communications company that provides marketing and business communications, commercial printing, and related services. Its corporate headquarters are located in Chicago, Illinois, United States.

Cogent is a multinational business process solutions provider facilitating enterprises to redefine their functions in the digital age. Since 2004, we continue to deliver industry-specific solutions and an approach that strengthens customer relations and sets your company apart among the competition. We design and implement impeccable customer experience through analytics, digital, and automation powered with the latest technologies in the country. Count on us for measurable transformation within your operations through excellent domain expertise in human resources outsourcing solutions, contact centers, and back-office processes. We not only strive to offer value in return for the trust, but we also deliver it with each step. Cogent is the complete outsourcing partner for all day-to-day administrative and back-office undertakings.

Private

New Delhi + 10 more

10 years old

5k-10k employees (Global)

Statestreet HCL Services (india) Private Limited is a Subsidiary of Foreign Company, incorporated on 06 Jan, 2012. It's a private unlisted company and is classified as 'company limited by shares'. The company is engaged in providing of processing and support-facilities for rendering accounting, data processing and customer support services.

Private

New York + 37 more

14 years old

5k-10k employees (India)

With over 145 years of experience, the MetLife companies are a leading innovator and a recognized leader in protection planning and retirement and savings solutions around the world. We have established a strong presence in nearly 50 countries through organic growth, acquisitions, joint ventures and other partnerships. We are strengthening our global brand by extending core products and competencies to markets around the world – an important driver of growth for the enterprise. Around the world, the MetLife companies offer life, accident and health insurance, retirement and savings products through agents, third-party distributors such as banks and brokers, and direct marketing channels. We work with families, corporations and governments to provide them with solutions that offer financial guarantees in their lives. Our name is recognized and trusted by approximately 100 million customers worldwide and we serve more than 90 of the top 100 FORTUNE 500® companies in the United States. We have the experience, global resources and vision to provide financial certainties for an uncertain world

Barclays Shared Services (BSS) provides operations support and services to businesses across Barclays. Its main purpose is to: Be a centre of excellence for seamless, scalable and sustainable operations Deliver in a controlled environment by maintaining governance and ensuring compliance to policies Provide re-engineering and process design capability. BSS' delivery centres are located in India (Noida, Chennai and Mumbai) and South Africa (Johannesburg and Pretoria). BSS India started operations in 2007. Since then, it has grown significantly and now employs over 9,000 people. BSS South Africa was launched in 2012 and currently has more than 4,000 employees.

Mumbai,Maharashtra + 28 more

19 years old

5k-10k employees (Global)

Tech Mahindra Business Services is a subsidiary of Tech Mahindra which is a part of the Mahindra Group. Tech Mahindra is a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Their Business Process Outsourcing arm is called Tech Mahindra Business Process Services which provides Next Gen Digital Customer Experience & Back Office services across industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities.

Private

Noida + 27 more

22 years old

10k-50k employees (Global)

HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, we solve complex business problems for our clients. We are a ‘next-generation’ technology firm, driven by a unique Mode 1-2-3 strategy that not only acts as our roadmap for the future, but also a powerful model for any enterprise looking to thrive in this age of disruption.

Barclays moves, lends, invests and protects money for customers and clients worldwide. The Board’s principal duty is to create and deliver sustainable shareholder value through setting Barclays' strategy and overseeing its implementation. Certain responsibilities are delegated to Board Committees, which assist the Board in carrying out its functions and ensure that there is independent oversight of internal control and risk management.

Private

Mumbai,Maharashtra + 21 more

21 years old

1k-5k employees (India)

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments. This enables them to focus entirely on the critical task of assessment.

Private

Miami,Florida + 10 more

37 years old

1k-5k employees (India)

An Integrated Services Group at the Heart of the Client Experience Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

Allsec is a global company with vast expertise in providing business process solutions across various industry verticals. Our solutions are testimony to the fact that we are a highly customer-centric, flexible and transparent service provider. Allsec believes in enhancing our client’s business experience by taking process responsibility, improving cost efficiencies, and adding value through continuous process improvements and quality assurances.

Private

Bangalore/Bengaluru,Karnataka + 11 more

17 years old

1k-5k employees (India)

Northern Operating Services Private Limited serve the world’s most successful individuals, families and institutions through deep expertise, a culture of unwavering values and operational precision—working closely with every client to help them achieve something greater. For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From our roots as a trust bank to a global presence today—with nearly 20,000 employees across offices in 22 states and Washington, D.C., and 22 international locations—our foundation of strength and stability helps clients grow with confidence.

Private

Saint Petersburg,Florida + 47 more

24 years old

1k-5k employees (India)

iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia.

Private

Lagos + 23 more

11 years old

5k-10k employees (India)

As the business processing outsourcing (BPO) arm of iSON group; one of Africa's largest IT and ITeS (Information Technology enabling Service) companies; iSON BPO services include technical support, customer acquisition, web-based services market research and customer service among others

Private

Winnipeg,Manitoba + 3 more

21 years old

1k-5k employees (India)

We have built a culture around the customer. We want our employees to be empowered. We want them to be fearless. We want them to do the best possible job for our clients and their consumers. Our goal is to provide a solution that delivers remarkable customer experiences and actionable insights while leveraging our technological infrastructure to improve efficiency. We do all this while remaining true to the culture and brand identity of our clients.

Private

Pune,Maharashtra + 5 more

20 years old

1k-5k employees (India)

Gallagher, a global insurance brokerage, risk management, and consulting firm, serves communities around the globe, helping clients address risk, protecting assets and recovering from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to face their future with confidence. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company. Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Working to co-create a better future with our clients, we challenge legacy thinking and drive sustainable transformation. Headquartered in Navi Mumbai, 1Point1 is a Public Listed Company that helps businesses build better capabilities and enables them to achieve seamless growth. Ours is an organization with over 75 unique processes bringing valuable and enduring impacts. Our team of IT experts and research analysts works for broad spectrum of industries. We bring business intelligence and technology expertise on a unified platform to catalyze enterprise transformation and improve customer experience. As a business process management (BPM) company we offer technology, finance and analytical solutions

Private

Thane,Maharashtra + 12 more

20 years old

5k-10k employees (Global)

"EOS is a global professional services organization focused on digital & technology innovation in delivering high-quality services. With immense domain expertise across industry verticals and a strong digital footprint, we are committed to provide strategic partnership to our clients, helping them transform their business, reduce cost, and improve productivity. We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized contact center solutions for client’s niche requirements. Our teams work in constant endeavor to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Networks to provide omni-channel solutions to manage customer service, support and end-to-end customer life cycle management. With multiple offices and clients spread across the globe, team EOS constantly thrives for excellence and customer delight through innovation, for which we have won several awards and accolades across multiple forums."